Responsible Gambling

We are committed to keeping play safe and under control for all Canadian players. We recognise that gambling should be a form of entertainment, not a source of harm, so we provide clear tools and support to help you manage your account and play responsibly. If you ever feel your play is becoming a problem, we encourage you to act early and reach out for help.

Player protection principles

We base our approach on straightforward principles: transparency, prevention, and prompt support. We make it easy to set limits, pause activity, or close an account. We do not promote excessive play and we review accounts where behaviour suggests a risk of harm. Our customer support team is trained to handle requests for help and to escalate concerns to senior staff when necessary.

Activity-control tools

You can control your play from your account settings or by contacting support. Options include deposit limits, loss limits, session time reminders, and self-exclusion. These measures are designed to be simple to activate and to stay in place for the period you choose.

Deposit limits

Set daily, weekly, or monthly deposit limits to manage how much you add to your account. Typical starting ranges include CA$10 - CA$500 per day and CA$50 - CA$2,500 per month, adjustable to suit your budget. Changes to increase limits may be subject to a cooling-off period.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps prevent chasing losses and keeps gambling within planned spending. Contact support if you want help setting an appropriate limit for your situation.

Time limits and session controls

You can set session time reminders or daily play limits to encourage breaks. We also offer temporary account pauses and short-term time-outs for players who need an immediate break from play.

Self-exclusion

If you need to stop playing for a longer period, self-exclusion is available. You can request a temporary self-exclusion for weeks or months, or a permanent exclusion for your account. During self-exclusion your access to the account will be blocked and you will not receive marketing communications unless you ask to be reinstated after the agreed period.

Signs of problematic behaviour

Watch for signs such as spending more than planned, trying to recover losses, borrowing to gamble, or neglecting work and family responsibilities. If you or someone close to you notices these signs, consider using limits, taking a break, or seeking professional support.

Tips for maintaining control

Practical steps include setting fixed deposit and loss limits, scheduling regular breaks, not gambling when stressed or under the influence, and keeping a separate budget for entertainment. Talk to support if you need help setting controls that match your circumstances.

Professional help and support organisations

If you need external help, contact provincial problem gambling helplines such as ConnexOntario, national services like Kids Help Phone, or your local health services. For account adjustments or immediate assistance from us, use live chat or contact [email protected]. You do not have to face this alone.