General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Crypto Loko. They set out the relationship between us and our users, explain account responsibilities, and explain how promotions, deposits and withdrawals are handled. By registering and using our site you agree to follow these terms, and we expect you to check back regularly for any updates.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Only one account is permitted per person, household or legal entity unless we agree otherwise. You must notify us immediately if you suspect unauthorised access or misuse of your account. We may suspend, limit or close accounts where we suspect fraud, abuse, bonus manipulation or other breaches of these terms.

Eligibility requirements

To open an account you must meet the legal age for gambling in your province or territory and be permitted to play under local law. Where local rules set a higher minimum age than 18, that higher age applies. You confirm that the information you provide during registration is accurate and complete. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the site must comply with all applicable laws. You must not use the platform to launder funds, place wagers with stolen payment methods, or otherwise abuse system features. The use of VPNs or other tools to circumvent local restrictions may result in account restriction. Automated or bot play and any attempt to manipulate game outcomes is prohibited and may lead to forfeiture of funds and account closure.

General bonus and promotion rules

Promotions, welcome offers and bonuses are subject to specific terms that apply to each promotion. Bonus funds may carry wagering requirements, game restrictions, maximum cashout limits and expiry dates. We may withhold or reverse bonus funds where we suspect abuse or where required by the promotion terms. Always read the promotion terms displayed in the cashier before claiming an offer.

Deposits and withdrawals

Deposits

We accept major cryptocurrencies for deposits. Minimum and maximum deposit values may vary by currency and promotion. Network fees charged by blockchain providers apply and are not charged by us. Deposits are credited once the required blockchain confirmations are received.

Withdrawals

Withdrawals are paid to verified crypto wallets and are subject to KYC checks before the first payout or where required by our risk controls. Processing times can vary due to verification and network conditions. We may impose limits on withdrawal frequency or amounts and may request additional documentation to complete payout requests. Any applicable withdrawal rules are set out in the cashier and in your account terms.

Dispute resolution

If you have a concern about your account or a transaction, contact our support team so we can investigate. Provide relevant details and supporting evidence where possible. We aim to resolve disputes promptly; if we cannot reach an agreement internally we will outline further steps. Our decisions are made in good faith and in accordance with these terms.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified to registered users. Continued use of the platform after a change means you accept the revised terms. If you do not agree with an update you should stop using the service and close your account.