User Privacy Policy
This Privacy Policy explains how Crypto Loko collects, uses and protects personal information when you use our online casino services in Canada. We take privacy seriously and aim to be clear about the types of information we collect, why we use it and how you can manage your personal data. This page covers account data, technical information, transaction records and your rights as a user.
Types of data we collect
Personal data
We collect information you provide when you register and verify your account, including name, email address, date of birth, payment wallet addresses and government ID when required for verification. This data helps us operate your account, process withdrawals and meet legal obligations.
Technical data
Technical data includes IP addresses, device identifiers, browser type, operating system, and connection details. We use this information to secure accounts, prevent fraud and optimise the site for mobile and desktop users in Canada.
Transactional data
We keep records of deposits, bets, wins, withdrawals and bonus usage. Transactional data is necessary for account management, payment processing, responsible gambling checks and compliance with anti-money-laundering obligations.
How we use your information
We use personal and technical data to provide and improve our services, process payments, verify identity, respond to support requests and detect suspicious activity. We also use aggregated or anonymized data for analytics and site performance. Where permitted, we may send account-related messages and promotional updates - you can opt out of marketing communications at any time.
Data protection practices
We use standard industry measures to protect information, including encryption, access controls and secure servers. Staff access to personal data is limited to those who need it to perform their duties. While we take reasonable steps to protect data, no method of transmission over the internet is completely secure.
Cookies and tracking technologies
We use cookies and similar technologies for account sessions, security, game functionality and analytics. Some cookies are essential for the site to function, while others improve usability or support marketing. You can manage cookie preferences through your browser settings or the cookie controls on the site.
Information sharing and third parties
We share data with service providers who support operations, such as payment processors, fraud-prevention partners and hosting providers. We may disclose information when required by law or to protect our rights. Aggregated or anonymized data may be shared for analytics or reporting without identifying individuals.
User rights
Canadian users may request access to their personal information, ask for corrections, request deletion where permitted, or withdraw consent for certain uses. We will review and respond to requests in a reasonable timeframe and may require identity verification before releasing data.
Access, correction and deletion of data
To access, correct or request deletion of your data, contact us at [email protected]. We will verify your identity and respond with options available under applicable law. Please note that some information may be retained as required for legal, regulatory or fraud-prevention purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will post a revised version on the site and indicate the effective date. Please review this page periodically to stay informed about how we handle your information.